Jamal Pharmacies customers can cancel the order (before it is shipped) by contacting the WhatsApp customer service number 0562880818 or via email [email protected].
If the customer wishes to return the product due to a defect in it, the following conditions must be met:
For your safety, cosmetic products, personal care products, and medical girdles are not permitted to be returned or exchanged, with the exception of products that arrive to you damaged, provided that the product is in its original condition and has not been opened or used. In this case, Jamal Pharmacies will bear all return fees.
You can contact us via phone number or email for requests to return or exchange products.
The process of returning products may take 7-10 business days.
The amounts paid will be returned after our team receives the damaged products, examines them and confirms their damage, and then transfers the amount to your bank account as soon as possible.
If you wish to replace the damaged product with an alternative product, we ask you to transfer the difference in price if the alternative product is at a higher price, and if the price of the alternative product is lower, our team will transfer the difference in price to your bank account.
Products stored in the refrigerator cannot be returned or exchanged.
In the event that the product is returned due to a defect in the product, a defect from the manufacturer, or damage during shipping/delivery of the product, additional fees for shipping services will not be calculated. However, in the event of a return for other reasons (a change in the customer’s desire or the need to exchange the product), shipping fees or fees will be calculated. Bank transfer to the customer.
In the case of discounts or offers, the entire set of offers must be returned.